The Day in the Life of a MobileHelp Customer…
You wake up in the morning wearing your waterproof help button. In your home, you have installed the base station in your kitchen/family room area and you have your mobile device sitting in the cradle charger on your bedroom night stand. You are confident knowing that you are prepared for the unexpected. Confident that if an emergency were to occur you would get help quickly, changing the outcome of what could be a bad situation, allowing you to continue to live an independent life style.
You go to the kitchen to make breakfast. You’re not sure how it happened, but you slipped on the rug by the kitchen sink. The pain is unbearable. You pressed the waterproof help button you are wearing and it sent a signal to your base station which is connected to your home phone line and it sent a signal to your mobile device which is connected to the AT&T cellular network. The base station and mobile device both sent an alarm to the monitoring center and the emergency operator opened two way communications on the base station and/or mobile device and asks if you need help. If you need help, they will dispatch help accordingly. If you are unable to speak, they will assume you are in need of help and dispatch EMS to your home.
The good news, the scene described above didn’t happen to you.
After breakfast you decide to take your morning walk. You put on your walking shoes and you clip your mobile device to your pants. As you walk through a nature preserve you suddenly feel dizzy. You fall down to your knees and press the help button before you lose consciousness. By pressing the help button, it activates the mobile device clipped to your pants. It sent an alarm to the monitoring center emergency operator who opened a two-way communication with you over the mobile device. They ask if you need help but got no response. The emergency operator then contacts EMS and provides them with all your account information and your current GPS location. When EMS arrives they don’t see you right away. They tell the emergency operator they cannot see you and she activates your mobile device to send an audible alarm. EMS hears the alarm and locates you where you fell out of sight behind the bushes. You are lucky; you were located quickly and received medical attention. Because the emergency operator informed responders about your diabetes they recognize your problem right away and administer treatment. Your blood sugar is stabilized and you are able to continue living independently.
The good news again, the scene described above didn’t happen to you.
After your walk you come back home, you put your mobile device back in the cradle charger and jump into the shower. You had recently cleaned the shower and removed the shower mat but think to yourself, I’ll be careful. As you begin to shower the shampoo and residue from the cleaner you used made the shower floor slippery and you fall, causing a gash on your head. You’re lying on the shower floor, feeling disoriented and bleeding. You press the waterproof help button you are wearing. The signal is sent to your base station and mobile device, the monitoring center emergency operator first connects with your base station in your kitchen/family room but gets no response so they immediately connect to your mobile device which is on your night stand just outside your bathroom. You hear the operator and tell them you fell. They dispatch EMS to your home. A quick trip to the ER, a couple of stitches later you are on your way home, a little bruised but no worse for the wear.
The good news continues, the scene described above didn’t happen to you.
You finish your shower and plan on meeting some friends for lunch. So you grab your mobile device, clip it to your purse, get in the car, put your purse in the passenger’s seat and drive to the luncheon. You hit some traffic and you’re running late. You get to the parking lot, get out of the car and rush to meet your friends inside, then you remember you forgot your purse in the passenger’s seat. You walk back to the passenger’s side of the car and trip over the curb falling between two cars. It’s a bad fall, you believe you broke your hip, you’re unable to get up, you’re lying between two cars, no one can see you, and your purse is in the car with your mobile device and your cell phone. You press the waterproof button you are wearing and it activates the mobile device in your purse which is in your car. The mobile device sends an alarm to the monitoring center emergency operator who opens two-way communication with the mobile device. They ask if you need help but got no response. The emergency operator then contacts EMS and provides them with all your account information and your current GPS location. They know the color, make and model of your car as you provided that to us when you set up your account. EMS locates your car and finds you lying on the ground between two cars. They transport you to the ER and provide you with the help you need.
The good news, the scene described above didn’t happen… didn’t happen to you.
However, the scenes described above did happen to others.
The good news, these are MobileHelp customers, and with the simple press of their waterproof help button, they were able to send signals from multiple systems while at home, even when they were in the shower, and they were able to send a signal from the mobile device when they were away from home, even when the mobile device was out of reach. Bottom line, these customers were able to change the outcome of a bad situation.
MobileHelp is about being prepared for the unexpected emergency. It’s about confidence and maintaining the independent lifestyle we all want for as long as we can. .
A mobile medical alert system like MobileHelp (www.MobileHelpNow.com) allows us to stay safe in our own homes and beyond. It provides greater independence for seniors (and everyone else!) and keeps us vital and active. Moments matter. Getting help quickly in an emergency can mean the difference between quick medical attention and complete recovery, or taking too long to get medical attention with tragic results.
MobileHelp utilizes cellular and GPS technology when you are away from the home to provide you assistance nationwide. If you or a loved one wants to be prepared for an unexpected emergency in the home and away from the home, give MobileHelp a try. MobileHelp www.MobileHelpNow.com offers a 30 day risk free trial so you have nothing to lose and independence to maintain.